Question 1

Who is CinderCue for?

Accepted Answer

CinderCue is subscription software for US med spas and aesthetic clinics. Here is what the current staff-managed workflow can do, what remains an intended direction, and what is not available.

Learn what CinderCue supports today, how the clinic workflow works, and which capabilities are unavailable.

Question 2

What can clinic owners and staff do today?

Accepted Answer

Clinic owners can manage clinic-approved FAQ content and qualification questions, review consented inquiry details in their clinic’s private inbox, and save a booking link. Staff can share that link manually, track follow-up, and record appointment outcomes themselves.

Question 3

Does CinderCue answer common prospect questions today?

Accepted Answer

No. Helping answer common prospect questions using clinic-approved information is an intended direction, not a current answering service. Clinic staff manage replies themselves. CinderCue does not provide medical advice or assess treatment suitability.

Question 4

Is consent required before an inquiry is saved?

Accepted Answer

Yes. A person must explicitly agree to follow-up before their inquiry can be saved. The saved record includes the consent wording and when consent was given.

Question 5

Where are saved inquiry details kept?

Accepted Answer

The inquiry details stay in the private inbox for the owning clinic. A clinic owner can open the saved records for their own clinic.

Question 6

Does CinderCue contact people after they inquire?

Accepted Answer

No automated messages are delivered. Clinic staff contact the person themselves, manually share a saved booking link when useful, and update follow-up status in the clinic inbox.

Question 7

Does CinderCue connect to a CRM or calendar?

Accepted Answer

No. CRM, calendar, and other external system integrations are unavailable. A saved booking link can be shared manually, but it does not sync with a booking system.

Question 8

Are appointment outcomes tracked automatically?

Accepted Answer

No. Clinic staff can record an appointment outcome themselves in the inbox. It is not imported from a calendar or booking system, and CinderCue does not guarantee bookings or revenue.

Question 9

Can I buy a CinderCue subscription online?

Accepted Answer

No. Subscription checkout is unavailable, so a subscription cannot be purchased here. Any monthly amounts shown on the pricing page are unvalidated proposals, not established purchasable plans.

Question 10

Does CinderCue provide medical advice or assess treatment suitability?

Accepted Answer

No. CinderCue does not assess treatment suitability or answer clinical questions.

Clear answers.
Careful follow-up.

The current product, plainly explained.